Frequently asked questions

Arrival & departure

What are your arrival and departure times?

On the day of arrival, you can check in between 16:00 and 19:00. Unfortunately, it is not possible to check in earlier than 16:00. If it is not possible to check in before 19:00 on the day of arrival, please contact our managers on site by telephone: +32 - 47 27 82 057. On the day of departure, the mobile home must be vacated by 10:00 at the latest.

Can I arrive at the park earlier than 16:00?

No, unfortunately this is not possible. When you made your reservation, we linked your vehicle's registration number to the barrier system. It will therefore only open automatically from 16:00.

Can I use park facilities before 16:00 on the day of arrival?

Yes, you may use all park facilities all day on the day of arrival.

Can anyone other than the person who booked check in at the reception?

Yes, this is no problem at all. We request the guest to sign in with the name of the main booker + corresponding reservation number.

During your stay

Is it possible to bring your own bed linen?

No, it is not possible to bring your own bed linen. Due to hygiene reasons, renting bed linen has been made compulsory.

Is it possible to do the final cleaning yourself?

No, it is not possible to carry out the final cleaning yourself. To ensure the quality of the cleaning, it is compulsory to have it done by our staff. You are requested to take off the bed linen, wash dishes, empty the fridge and dispose of waste at the designated location.

Where can I find important phone numbers during my stay?

In each mobile home there is a list with important telephone numbers of the various emergency services. You will also find the telephone numbers of local GPs and vets, among others.

What does a towel package or kitchen linen package consist of?

The towel pack comprises a large towel and a small towel. The kitchen linen package consists of a tea towel and a small hand towel.

General information

Is there internet on Kustpark Strand Westende?

At Kustpark Strand Westende, you can use wifi at a charge. On arrival, you can ask at the campsite reception for a modem. You install this modem in your mobile home to receive internet access.

Did you know that in the 6-person Tamaris mobile home, you can already use the wifi for free?

What is the location of Kustpark Strand Westende?

Kustpark Strand Westende is located on the grounds of Kompas Camping Westende at Bassevillestraat 141, 8434 in Westende Belgium. You first report to the reception of the Kompas Camping where they will give you access to the park. You will then be directed to the reception of Kustpark Strand Westende to receive the key to the rented mobile home.

Are pets allowed?

Pets are allowed at Kustpark Strand Westende with a maximum of 2. The charge is €7.50 per pet per night.

What are the parking options?

You are allowed to park one car at your rented mobile home. Any second car must be parked in the car park at the campsite entrance.

Reservations

What are the additional costs on top of the rent?

Below is an overview of the compulsory and optional additional costs at Kustpark Strand Westende.

REQUIRED

  • Final cleaning: €47.50
  • Bed linen: €11.00 per person
  • Gas/water/electricity consumption: €8.00 per night
  • Tourist tax: €1.50 per person per night (from 3 years of age)


OPTIONAL

  • Towel package (large + small towel): €4.50 per package
  • Kitchen package (towel + tea towel): €3.00 per package
  • Cot (bring own bed linen): €4.00 per night
  • High chair: €4.00 per night
  • Pet: €7.50 per pet, per night

From what age can I book?

The minimum age to book is 18 years.

Can I book several holiday stays at the same time?

Through our website, you can only book one stay at a time. By referring to the other booking in the comments field, the bookings will be linked. By booking by telephone, however, you can book several accommodations at once.

Can I use Wi-Fi?

The Tamaris mobile home type is equipped with free Wifi that can be used by several users at the same time. For the other types, paying Wifi applies and the rates are as follows:

2 hours € 4,00 (1 device at a time)

5 hours € 8,00 (1 device at a time)

10 hours € 15,00 (1 device at a time)

1 day € 6,00 (2 devices simultaneously)

1 week € 20,00 (2 devices simultaneously)

1 month € 35,00 (2 devices simultaneously)
 

* Rates are subject to possible provider changes.

What are your payment terms?

After making a reservation, you will receive the reservation confirmation by e-mail containing the necessary details for a bank transfer. The payment terms are as follows:

  • 1st Term: Within 2 weeks of receipt of reservation confirmation
  • 2nd Term: 6 weeks before arrival
  • For reservations made within 6 weeks of the start of your stay, the payment period is 2 days
  • It is not possible to pay your reservation upon arrival at the park. All reservations must be paid in advance.

What are your booking and cancellation conditions?

Herewith a link to the terms and conditions agreed to during the booking process.